Shipping policy

Shipping Methods

Our goal is to provide all of our customers with prompt service and a smooth, problem-free shopping experience. Usually, orders are shipped from our website sales room the same or next business day after the order is placed. We offer shipping options from UPS, USPS, and/or FedEx for a package transit time of 1-7 business days, depending on the method you chose and the ship-to zip code. Any orders using free shipping will not be shipped in multiple packages if there is an out of stock item on the order.

Shipping Rates

We ship only to the 50 United States, US territories including APO/FPO, and Canada. The Estimate Tax & Shipping calculator, found on the Shopping Cart page, allows you to view the rates for each available shipping method without needing to enter your billing information first.

Bulk Food Items

Our bulk food products are sold by weight (i.e. "2.4 lb."), not volume (i.e. "quart bag"), and are packaged in random weight packages (i.e. 5 different quart bags of brown sugar will all be slightly different weights). You will probably not receive the exact amount of an individual bulk food item that you order - however, it will be very close. We adjust the weights and prices in the sales order based on the actual weight of the items in your package. Therefore, the final charge to your credit card may change slightly from the total shown at checkout; typically, it is a bit lower than the price at checkout, but it is never higher. We use an automated barcode system to help ensure every order is packed and shipped accurately.